Diploma in Hospitality, Customer Care & Travel Management

DIPLOMA IN HOSPITALITY CUSTOMER CARE 1 YEAR

The hospitality, Customer Care and Travel Industry are the world’s largest sectors includes tour operators, travel consolidators, tourist boards, airlines, cruise lines, railroads, private transportation providers, hotels, resorts and other real-estate intensive consumer businesses. Travel & Tourism forecasts over the next ten years look extremely favourable, with predicted growth rates. Customer service courses teach students to communicate with customers, organize and maintain business records, use computer applications and resolve customer problems or questions.The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management.

CAREER OPPORTUNITIES

  • Counsellors
  • Customer analyst
  • Customer service
  • Customer service manager
  • Fares & ticketing officer
  • Food & beverages executive
  • Food production executive
  • Food Service Manager
  • Foreign exchange or sales
  • Guest relation Executive
  • Housekeeping Manager
  • Itinerary planner
  • Language interpreter
  • Marketing executives
  • Operations Department
  • Tele callers
  • Tour Operator
  • Travel Agent
  • Travel desk executive
  • Sales executives
The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management.
The hospitality, Customer Care and Travel Industry are the world’s largest sectors includes tour operators, travel consolidators, tourist boards, airlines, cruise lines, railroads, private transportation providers, hotels, resorts and other real-estate intensive consumer businesses.
Travel & Tourism forecasts over the next ten years look extremely favourable, with predicted growth rates.
Customer service courses teach students to communicate with customers, organize and maintain business records, use computer applications and resolve customer problems or questions.